To place an order on our Transactional Site you need to have or create a Prixmium.ca account and log in. You must make sure that your information is up-to-date at all times.
By placing an order, you submit to the Terms, as they may be amended from time to time by Prixmium (collectively the “Terms”). The Terms, together with any documents they expressly incorporate by reference, including, without limiting the generality of the foregoing, the Protection of Personal Information Policy, the Terms and Conditions of the Prixmium and Respecting your privacy constitute the entire agreement relating to your use of the Transactional Site and the fulfillment of your order between you, on one hand and on the other hand, Prixmium, its subsidiaries and the designated Prixmium store (“Designated Store”) that will be assigned to fulfill your order.
In the event of conflict between the terms and conditions of the above-noted documents, the Transactional Site E-commerce Terms shall prevail with respect to any use of the Transactional Site. All other conditions, verbal or written, that the buyer might add to an order or other document that would alter these Terms are specifically excluded and considered null and void. Prixmium reserves the right however to subject the sale of products and services to additional conditions which would be communicated at the time of purchase. The purchase receipt issued by the store where your order was prepared shall prevail over communications regarding your order.
Prixmium reserves the right, at its sole discretion and for whatever reason, to refuse or cancel any on-line order or to ask you for additional information before accepting or refusing any on-line order or payment, in which case you would be notified by e-mail. Prixmium shall be under no obligation to fulfill any such order and shall not be liable for any damages whatever resulting from its refusal or cancellation of an on-line order. You shall not have to pay for any such refused or cancelled order.
Unauthorized commercial use: The Transactional Site is for personal, non-commercial use only. Prixmium reserves the right, at all times and for whatever reason, to limit quantities of products purchased by person, by account, by billing or delivery address or otherwise.
Modifications to your order: You may always change the method of receiving, modify or cancel an order by submitting your changes before the deadline indicated when your order is confirmed. If you chose the pick-up method, you can also modify the products in your order at the store. If you change your time slot or method of receiving, prices, discounts, promotions, coupons and fees may differ depending on those in effect. Prixmium reserves the right to charge cancellation fees for any order cancelled after the deadline indicated in the order confirmation or any order that was not picked up or that could not be delivered because no one was present to receive it during the delivery time slot. For any post-deadline modifications to your on-line order, contact Customer Service as soon as possible at 1 844 777-7611.
once your order has been assembled. Prixmium shall not be responsible for checking the presence of any allergens whatsoever in substitute products or any other products, this responsibility is solely yours, even should Prixmium have prior notice of same. For more information on substitutions, please see our FAQ
Prices, discounts, promotions, coupons and taxes: All prices are in Canadian dollars.
Coupons, reward cheques and other discounts must be in effect at the time of payment of your order and may not exceed the total cost of your order. Subject to applicable promotional terms and conditions, Prixmium&moi points will be awarded at the time of your order’s payment.
Applicable taxes and deposits will be estimated when you place your order and the actual figures will be calculated based on the actual price of your order at the time of final payment.
Payment: When you order on the Transactional Site, you need to provide your credit card payment information for your order to be submitted. If your payment is refused by Prixmium, the acquirer, issuer or financial institution and in the absence of an alternative arrangement, your order will not be completed and Prixmium shall have no further obligation in this regard. The actual price of your order may differ from the estimated price when the order was placed due to product unavailability, substitutions, prices, discounts, promotions and coupons that may vary from one Period to another and according to those in force at the Designated Store, and products sold by weight or cut. In giving us your credit card payment information, you represent and warrant that you are the cardholder of that credit card.
Refunds and exchanges: You may return products at the time of pick-up or delivery of your order. All product returns on delivery shall be processed for refund upon the return of the delivery person Store within 24 hours. Exchanges or returns by mail or other means of delivery shall not be accepted.
Communications: Prixmium reserves the right to communicate with you via your account contact information regarding your orders and thereafter.
Order history: The Site allows you to view your online order history going back up to 6 months. Prixmium does not guarantee order history accuracy. For further information, contact Customer Service
Product descriptions: Product descriptions and information are drawn from information provided by product suppliers who are ultimately solely responsible for these statements.