Conditions of Use and Protection of Personal Information Policy

Use of the website

This website, including the transactional Site (collectively, the “Site”), is owned and operated by Prixmium Inc. and its subsidiaries, having its head office at 511 Boulevard Lebeau, Saint-Laurent, QC H4N 1S2 (“Prixmium”). By accessing and using this Site, you unconditionally agree to be bound by these Terms of Use (the “Terms”) and all applicable laws. Use of our Site is limited to personal, non-commercial use.

Amendments to the Terms

Prixmium reserves the right to amend the Terms at any time and without prior notice. You may view them at any time on the Site. Your visit to our Site constitutes acceptance of and agreement to the then-current Terms. At the time of creation or confirmation of your account, you will confirm your acceptance of the then-current Terms and your visit and on-line ordering shall be governed by the current Terms. You are responsible for reading these Terms and any subsequent amendments thereto indicated by the revision date of the Terms. If you do not accept and agree with these Terms, do not visit our Site and do not order on line. You accept and agree to be bound by the current Terms at the time of placing an order.

Changes to the site, services and products offered

Prixmium reserves the right, at its sole discretion, to modify at any time the Site or any part thereof, to suspend the Site, to modify or withdraw services or products offered thereon, without notice or delay and without incurring any liability to any party for any loss or damages that may result, directly or indirectly.


By using this Site, you consent to Prixmium using “cookies”, i.e. small text files placed on your hard disk by the Site. “Cookies” enable Prixmium, among other things, to recognize you when you visit the Site so as to customize your browsing experience based on your preferences and provide a customized offering of services, products, promotions and advertising on our Site or any other website. However, you may choose, at any time, to block “cookies” by changing your browser settings, in which case your Site browsing experience will no longer be optimized.


The Site may contain hyperlinks enabling users to visit external websites, owned and operated by third parties. Prixmium has no control over these external websites and does not guarantee their content. You assume full responsibility for your use of these sites and fully release Prixmium from all liability. Under no circumstances, the inclusion, on this Site, of a hyperlink to a third party website shall not, under any circumstances, be interpreted or construed as an endorsement, by Prixmium, of any representation or information contained on any such website or as a partnership or affiliation with the owner of any such website. Your use of third-party websites is subject to the terms and conditions of these websites.

Specific E-commerce terms of use relating to our transactional site (“Transactional Site”)

To place an order on our Transactional Site you need to have or create a account and log in. You must make sure that your information is up-to-date at all times.

By placing an order, you submit to the Terms, as they may be amended from time to time by Prixmium (collectively the “Terms”). The Terms, together with any documents they expressly incorporate by reference, including, without limiting the generality of the foregoing, the Protection of Personal Information Policy, the Terms and Conditions of the Prixmium and Respecting your privacy constitute the entire agreement relating to your use of the Transactional Site and the fulfillment of your order between you, on one hand and on the other hand, Prixmium, its subsidiaries and the designated Prixmium store (“Designated Store”) that will be assigned to fulfill your order.

In the event of conflict between the terms and conditions of the above-noted documents, the Transactional Site E-commerce Terms shall prevail with respect to any use of the Transactional Site. All other conditions, verbal or written, that the buyer might add to an order or other document that would alter these Terms are specifically excluded and considered null and void. Prixmium reserves the right however to subject the sale of products and services to additional conditions which would be communicated at the time of purchase. The purchase receipt issued by the store where your order was prepared shall prevail over communications regarding your order.

Prixmium reserves the right, at its sole discretion and for whatever reason, to refuse or cancel any on-line order or to ask you for additional information before accepting or refusing any on-line order or payment, in which case you would be notified by e-mail. Prixmium shall be under no obligation to fulfill any such order and shall not be liable for any damages whatever resulting from its refusal or cancellation of an on-line order. You shall not have to pay for any such refused or cancelled order.

Unauthorized commercial use: The Transactional Site is for personal, non-commercial use only. Prixmium reserves the right, at all times and for whatever reason, to limit quantities of products purchased by person, by account, by billing or delivery address or otherwise.

Modifications to your order: You may always change the method of receiving, modify or cancel an order by submitting your changes before the deadline indicated when your order is confirmed. If you chose the pick-up method, you can also modify the products in your order at the store. If you change your time slot or method of receiving, prices, discounts, promotions, coupons and fees may differ depending on those in effect. Prixmium reserves the right to charge cancellation fees for any order cancelled after the deadline indicated in the order confirmation or any order that was not picked up or that could not be delivered because no one was present to receive it during the delivery time slot. For any post-deadline modifications to your on-line order, contact Customer Service as soon as possible at 1 844 777-7611.

once your order has been assembled. Prixmium shall not be responsible for checking the presence of any allergens whatsoever in substitute products or any other products, this responsibility is solely yours, even should Prixmium have prior notice of same. For more information on substitutions, please see our FAQ 

Prices, discounts, promotions, coupons and taxes: All prices are in Canadian dollars.

Coupons, reward cheques and other discounts must be in effect at the time of payment of your order and may not exceed the total cost of your order. Subject to applicable promotional terms and conditions, Prixmium&moi points will be awarded at the time of your order’s payment.

Applicable taxes and deposits will be estimated when you place your order and the actual figures will be calculated based on the actual price of your order at the time of final payment.

Payment: When you order on the Transactional Site, you need to provide your credit card payment information for your order to be submitted. If your payment is refused by Prixmium, the acquirer, issuer or financial institution and in the absence of an alternative arrangement, your order will not be completed and Prixmium shall have no further obligation in this regard. The actual price of your order may differ from the estimated price when the order was placed due to product unavailability, substitutions, prices, discounts, promotions and coupons that may vary from one Period to another and according to those in force at the Designated Store, and products sold by weight or cut. In giving us your credit card payment information, you represent and warrant that you are the cardholder of that credit card.

Refunds and exchanges: You may return products at the time of pick-up or delivery of your order. All product returns on delivery shall be processed for refund upon the return of the delivery person Store within 24 hours. Exchanges or returns by mail or other means of delivery shall not be accepted.

Communications: Prixmium reserves the right to communicate with you via your account contact information regarding your orders and thereafter.

Order history: The Site allows you to view your online order history going back up to 6 months. Prixmium does not guarantee order history accuracy. For further information, contact Customer Service

Product descriptions: Product descriptions and information are drawn from information provided by product suppliers who are ultimately solely responsible for these statements.

Coupons, points and rewards

Coupons are subject to the terms and conditions on the coupons, in addition to these Terms.

Only coupons downloaded and reproduced from this Site or our mobile app and authentic paper coupons shall be accepted in stores.

Only digital coupons appearing on the Site may be used for an online order. When placing an online order, add applicable coupons by clicking on each coupon. Digital supplier coupons and paper coupons cannot be used with online orders.

Incomplete, illegible, electronically or physically altered, fraudulent or otherwise corrupted coupons as well as coupons not downloaded or reproduced from our Site or mobile app or that have been modified or falsified shall be rejected.

Reward program points and rewards are subject to the terms and conditions of the program. Prixmium reserves the right to refuse to honour coupons, points or rewards if, in its sole discretion, it believes that the person using them has abused or refused to comply with applicable terms and conditions, made a false statement or committed fraud. Prixmium reserves the right to suspend, modify or terminate any coupons, points or rewards programs without prior notice if, in its sole discretion, it determines that the coupons, points or rewards program documents are impaired or corrupted or if any program is deemed illegal.

Limitation of Liability


Your sole and exclusive remedy is to discontinue using this Site and/or to ask, in person at the Designated Store, for a refund or exchange of the products in question depending on the Designated Store’s refund and exchange policy.

No information on this Site may be construed as creating any warranty not expressly stipulated in these Terms.

Prixmium shall not be responsible for checking the presence of any allergens whatever in substitute products or any other products, this responsibility is solely yours, even should Prixmium have prior notice of same.

Risks associated with the Internet

Errors, interruptions and viruses: The Site is accessible based on its availability. While Prixmium makes reasonable efforts to maintain the Site free of errors, interruptions and viruses, Prixmium makes no warranties, either express or implied, that the Site will operate without interruption, virus or error or in a secure and timely manner, that the information contained on this Site is accurate and without error, or that defects in the software and applications, if any, will be rectified. You will be solely responsible for any damage to your computer or loss of data that may result when downloading material.

User ID, password and Security: Despite Prixmium’s efforts to ensure third parties do not access or obtain your personal information through its Site, complete confidentiality and security cannot be guaranteed on the Internet. Communication via the Internet is subject to interception, loss or alteration. You acknowledge and agree that Prixmium shall not be held liable for damage resulting from the transmission of confidential information or personal information over the Internet and that such communications are at your own risk. You alone are responsible for protecting the confidentiality of your user ID and password as well as the confidentiality of any actions undertaken using your identification. Moreover, you are responsible for notifying Prixmium immediately of any unauthorized use of your user name and password and any other breach of security, as well as for taking every possible precaution to ensure that you use the Site under optimal security conditions. Prixmium may, at its sole discretion and without incurring any liability whatsoever, cancel or suspend your account.

Use of information and errors

The information displayed on the Site is provided for informational purposes only, unless otherwise stated. Prixmium makes no warranties, either express or implied, that the quality of the offers will meet your expectations and that the information, which includes advertising as well as nutritional and health tips, is appropriate to your needs and condition.

Prixmium is proud of the Site and works hard to keep it updated and error-free. However, price errors or product/service description errors or inaccuracies, including colour, origin, category or other characteristic may occur. Prixmium reserves the right 1) to correct any such errors, at its sole discretion, at any time and without prior notice and 2) to refuse, cancel or correct any order containing such price or description errors or inaccuracies.

Intellectual property rights

All the content of this Site, including the text, logos, slogans, images, drawings, graphics, illustrations, photographs, videos, musical excerpts, downloads, technical programs and business processes, is owned or otherwise provided or used under license by Prixmium. Prixmium does not represent or warrant that any uploaded content from third parties does not infringe the rights of any third party. All the content of this Site is subject to Prixmium’s intellectual property rights, the Trademarks Act, the Canadian Copyright Act, applicable laws of other countries and international treaties. Any unauthorized use of the content of this Site, including any reproduction, distribution or redistribution, transmission or retransmission, communication to the public by telecommunication, performance, translation, distribution to the public or downloading is prohibited without prior written authorization of Prixmium. You may however make a single copy of information published on the Site for personal non-commercial use only as long as Prixmium is identified as the source.

Your comments

Subject to information submitted under our Personal Information Protection Policy, you agree to grant Prixmium a royalty-free, unrestricted, perpetual, irrevocable, transferable licence to use, copy, reproduce, distribute, modify, adapt, publish, translate, partially or completely delete, and create derivative works from any comment, suggestion, idea or other content (“Comment”) that you communicate to Prixmium by e-mail or whatever means on the Site or on If you do not want to grant such licence or wish to keep a Comment private, do not submit such Comment.

Security of the Site

You may not use the Site for purposes other than the purposes set out in these Terms. You are prohibited from making any attempt whatsoever to access any data not intended for you, testing the vulnerability of our systems and solutions, compromising their security or efficiency and effectiveness, and sending unsolicited e-mail, including without limitation advertising. All such actions are against the law and may result in civil or criminal proceedings.

Termination of use of the website

Prixmium reserves the right to terminate, at any time and without prior notice, your right to access the Site or your account for any reason, including because of account inactivity for such period of time as Prixmium may determine from time to time, or if Prixmium believes, in its sole discretion, that you have violated these Terms.

Additional terms of use

You may be required to comply with additional terms of use specific to certain programs, offers, promotions, promotional contests, services, social media, third-party content and third-party software, which will be disclosed to you when you access such programs, offers, promotions, services, social media platforms, content and software.

Governing Law

This Site as well as the orders shall be governed by the laws of Quebec and the applicable laws of Canada, without reference to principles of conflict of laws and excluding the United Nations Convention on Contracts for the International Sales of Goods. You agree to be bound by such laws and to submit to the exclusive jurisdiction of the courts of Quebec, district of Montreal, with respect to the interpretation or application of these Terms. Information from this Site is intended for use only in Quebec and no offer, use or sale is intended where prohibited by law.

For information relating to the protection of personal information, please refer to our Personal Information Protection Policy.

The Terms of use of this Site should be read in conjunction with the Personal Information Protection Policy and, where applicable, the Terms and Conditions of the Prixmium&moi Program.

Contact us

For questions, please contact us at:
Customer Service Prixmium
511 Boulevard Lebeau,
Saint-Laurent, QC H4N 1S2
Click “Contact us” on the Site
Phone: 514-377-8883